This Privacy Policy explains how Cycle Haven handles personal data in connection with its website and bicycle repair workshop services.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or review of certain processing activities. We may need to keep some information where the law or a legitimate business need requires it.
To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We may ask for details needed to verify your identity and to locate the relevant records before responding.
We keep personal data only for as long as needed for the purpose for which it was collected, including service administration, payment handling, dispute resolution, and compliance. When data is no longer needed, we delete it or de-identify it where practical.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a later effective date is stated.
We may collect contact details, service inquiry information, bicycle intake details, inspection notes, quote and approval records, payment-related records, and communications you send to us. We may also collect limited technical data such as device, browser, and usage information when you visit the site.
We receive data when you submit an inquiry, book a service, bring in a bicycle for intake, approve a quote, make a payment, or contact us by phone, email, form, or in person. Some technical data is generated automatically by the website or related systems.
The website may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent depending on their purpose.
You can usually manage cookies through your browser controls, including deleting stored cookies or setting the browser to refuse certain cookies. Where the site uses preference or analytics cookies, disabling them may reduce functionality or limit measurement of site use.
We use personal data to respond to inquiries, schedule and manage workshop services, assess bicycle condition, prepare and confirm quotes, carry out repairs and adjustments, issue service summaries, process payments, maintain records, improve site performance, and meet legal or accounting obligations.
We may share personal data with payment processors, communication providers, website hosting or technical support providers, and other operational partners that help us run the website and workshop. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality obligations.
We may disclose personal data when required to comply with law, lawful requests, court orders, or similar legal process. We may also share information where disclosure is necessary to protect our rights, property, customers, or workshop operations.
